FAQ / Changing your discounted subscription
How often should I give it?
We recommend giving it daily.
How much should I give?
1 bag/day for cats weighing 3-5 kg
For cats over 5Kg or with high BUN values, 2 bags/day (morning and night)
Can kittens also take it?
It is not a medicine, so it can be given.
Can dogs also take it?
It can be ingested.
How long does it take to feel the effects?
Depending on your age, weight, and lifestyle, the odor from your bowel movements will be reduced for about a week. The BUN value will improve for about 1 month.
How long does it take for delivery?
It will take about 3 to 5 days from the date of order.
Delivery times may vary depending on payment status, shipping destination, and season.
Is there an expiration date?
It is one year from the date of manufacture. Please check the expiry date on the back of the pouch.
What is Subscribe & Save?
We'll deliver your discounted subscription products regularly, with free shipping.
How much is the shipping fee?
Standard domestic shipping fee: 300 yen (tax included)
[O-Toku Otodoke-bin (subscription service) offers free shipping]
Cozy Milk (3-pack and 15-pack): 600 yen (tax included)
Premium Wet Food, Supplement Treats, Shirurun Puree: Up to 6 pouches for 300 yen (tax included), 7 or more pouches for 600 yen (tax included).
Jerky: Up to 3 pouches for 300 yen (tax included), 4 or more pouches for 600 yen (tax included).
Goods: Pet bottle covers, treat cans are 300 yen (tax included); bags are 600 yen (tax included).
International shipping fees are as follows:
・Asia: 3,500 yen
・Oceania: 3,700 yen
・North America: 3,500 yen
・Central/South America: 5,400 yen
・Europe: 3,000 yen
・Middle East: 3,200 yen
・Africa: 4,400 yen
*For international shipping, fees apply even with O-Toku Otodoke-bin (subscription service).
*For international shipping, products containing meat cannot be shipped.
How do I cancel my subscription?
You can cancel your subscription from the membership page . Please be assured that there are no conditions for cancellation.
